POLC Lift Club Privacy Policy
Last updated: 8 October 2026
Who we are
POLC Lift Club ("Lift Club", "we", "us") runs the POLC Lift Club app and website. This policy explains what personal information we collect, why we collect it, and the choices you have. It applies to everyone who uses Lift Club.
What we collect
- Account details: your name, contact details and the profile information you choose to add.
- Identity verification: photographs of your identity document and of yourself, used to confirm who you are. For drivers, also licence and vehicle details.
- Location: the pick-up and drop-off points you choose, and your device's location while you use location features or drive a lift you have started.
- Lifts and payments: the lifts you offer and book, your wallet and transactions, and the bank details you give us for payouts. Card payments are handled by our payment provider; we do not store your full card number.
- Messages and safety: messages, ratings and safety reports you send in the app.
- Technical information: device and app information needed to run the service and keep it secure.
How we use it
- To run Lift Club: verify members, arrange lifts, show routes and pick-ups, and send you notifications.
- To process payments, refunds and payouts, and keep the records the law requires.
- To keep members safe and to prevent fraud and misuse.
- To improve the service, using information that does not identify you where possible.
Who we share it with
- Other members on the same lift see what they need to travel together, such as your name, photo, rating and pick-up point.
- Service providers that help us run Lift Club, such as hosting, payments, maps and identity checks, under agreements that protect your information. Some may process it outside South Africa.
- Authorities where the law requires it or a person's safety is at risk.
We do not sell your personal information.
How long we keep it
We keep your information while you are a member, and afterwards only for as long as the law or our legitimate business needs require, for example financial records. You can delete your account in the app under Profile.
Security
We protect your information with access controls and encryption. No system is completely secure, but we work to keep your information safe and will tell you if it is compromised.
Your rights
Under the Protection of Personal Information Act (POPIA) you may ask to see, correct or delete your personal information, object to how we use it, or withdraw consent you have given. Email us at johanb@polcglobal.com. You may also complain to the Information Regulator of South Africa.
Changes
We may update this policy from time to time and will let you know in the app about important changes.
Contact
POLC Lift Club · johanb@polcglobal.com