POLC Lift Club Support
Getting help
For help with your account, a lift, a payment or anything else, email us at johanb@polcglobal.com and we will get back to you as soon as we can.
In an emergency
If you feel unsafe during a lift, use the emergency button on the live lift screen in the app, and call the police on 10111, or 112 from a mobile phone.
Common questions
- I cannot sign in. We email you a sign-in code. Check your spam folder, wait a minute and request a new code.
- My verification is still being checked. Some identity checks are reviewed by our team. You will be notified when it is done.
- A lift did not happen. Seats that were never boarded are refunded to your wallet. Contact us if something looks wrong.
- Deleting your account. Go to Profile and tap Delete account. See our privacy policy for what we keep.